Seller FAQ

Who can sell on MadeinConcord.com?
Any artist, crafter, maker, designer, artisan or writer (aged 18 and up) living or working in Contra Costa County.

What are the main categories of items for sale?
Our collections include paintings, photography, mixed media, prints & cards, jewelry, wearables, sculpture, home décor, handmade gifts, and books & downloads. Collections may be added or sub-divided as MIC grows.

What can I sell?
Items for sale must be your own original work. Exceptions include prints, cards and downloads of your original work. There is no formal jurying process, however we reserve the right to refuse certain items if they are deemed inappropriate or duplicative. Some types of on-demand or customizable work may also be sold, please inquire. You set your own pricing for each item (maximum price-point accepted is $1000) that includes your required shipping or delivery fee, if applicable.

What are the seller’s fees?
There is no charge to register and list up to 10 items, which you can update any time by emailing us with what you want to remove or swap out. You can offer multiples and/or variables of the same item. MIC takes a 25% commission on each online sale. Sellers are responsible for their own liability and/or damage insurance on their items, as well as any costs associated with shipping and/or personally delivering sold items. Commission may be higher during physical pop-up sales or other local collaborative events.

How are sales transacted and delivered?
Buyers submit payment for each item via credit card online to MIC. Upon receipt of their funds, MIC will introduce them to you via email, then together you and the buyer decide how to transfer the sold item(s) – by mail or via personal pick-up or drop-off. We send the proceeds of your sale, less our commission, to you via your preferred method (PayPal, Venmo or check). MiC absorbs the Square merchant transaction fees and collects sales tax. All sales are final, however we do take buyer’s feedback seriously and we’ll work with you to resolve issues as needed.

How do I submit my work to sell?
Fill out our online seller form, one item at a time.  You will receive a confirmation email and your items will be published on the site within 72 hours. We’ll email you if we have any questions.

What are your image requirements?
Photos must be sharp and well-lit. Flat shots must be against a plain background – include the frame if applicable. Staged shots showing the item in use are also encouraged. You may submit up to 3 shots of each item – feel free to show detail and/or dimension in close-ups. Photos should be low-resolution (72 dpi) and a minimum of 800 pixels wide. MIC also offers affordable photography services for your work, please inquire.

What kind of marketing support can I expect?
Our comprehensive marketing plan includes SEO, social media, email, local advertising, press releases to the media and more. We also provide sellers with digital assets for self-promotion.

Who can I contact if I have more questions?
Please use our Contact form. We look forward to working with you!

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